1. Introduction
Whraxellthak ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://whraxellthak.world or make a purchase from us.
This policy is designed to comply with the General Data Protection Regulation (GDPR), the New Zealand Privacy Act 2020, and other applicable data protection laws.
2. Data Controller Information
The data controller responsible for your personal data is:
- Company Name: Whraxellthak
- Address: 151 Queen Street, Auckland CBD, 1010, New Zealand
- Email: info@whraxellthak.world
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us using the information above.
3. Information We Collect
3.1 Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number (optional), and postal address
- Order Information: Products purchased, order history, and delivery details
- Communication Data: Messages, inquiries, and correspondence with our team
- Consent Records: Records of consents you have provided
3.2 Automatically Collected Information
When you access our website, we may automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns
- Technical Data: IP address, browser settings, time zone
- Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)
4. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our contractual obligations when you place an order
- Consent: When you have given explicit consent for specific processing activities (e.g., marketing communications)
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, provided these don't override your rights
- Legal Obligation: Processing necessary to comply with legal requirements
5. How We Use Your Information
We use the collected information for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders and inquiries
- Providing customer support and responding to requests
- Sending transactional emails (order confirmations, shipping updates)
- Sending marketing communications (only with your consent)
- Improving our website, products, and services
- Analyzing website usage and trends
- Detecting and preventing fraud or abuse
- Complying with legal obligations
6. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third parties who assist with payment processing, shipping, email delivery, and website hosting. These providers are contractually bound to protect your data
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: In any other circumstances where you have given explicit consent
We do not sell your personal data to third parties.
7. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including countries outside the European Economic Area (EEA). When transferring data internationally, we ensure adequate protection through:
- Standard Contractual Clauses approved by the European Commission
- Transfers to countries with adequacy decisions
- Other appropriate safeguards as required by applicable law
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Order Data: 7 years from the date of purchase (for tax and legal compliance)
- Account Information: Until you request account deletion
- Marketing Preferences: Until you withdraw consent
- Website Analytics: 26 months
- Legal Claims: Duration of relevant limitation period plus 1 year
9. Your Rights Under GDPR
If you are located in the EEA or UK, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restriction: Request limitation of processing in certain circumstances
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Right to Lodge a Complaint: File a complaint with a supervisory authority
To exercise any of these rights, please contact us at info@whraxellthak.world. We will respond to your request within 30 days.
10. Your Rights Under New Zealand Privacy Act
Under the New Zealand Privacy Act 2020, you have the right to:
- Access your personal information
- Request correction of your personal information
- Complain to the Privacy Commissioner if you believe your privacy has been interfered with
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit using SSL/TLS
- Secure storage with access controls
- Regular security assessments and updates
- Staff training on data protection
- Incident response procedures
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
12. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@whraxellthak.world
- Address: 151 Queen Street, Auckland CBD, 1010, New Zealand
For complaints regarding data protection, you may also contact the relevant supervisory authority in your jurisdiction.