Return Policy

Last updated:

1. Overview

At Whraxellthak, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website at https://whraxellthak.ddd.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms of this Return Policy.

2. Return Eligibility

2.1 Eligible Returns

You may return a product if:

  • The product is unopened and in its original, sealed packaging
  • The return is initiated within 30 days of the delivery date
  • The product is in resalable condition
  • You have proof of purchase (order confirmation or receipt)

2.2 Non-Eligible Returns

We cannot accept returns for:

  • Products that have been opened or used
  • Products returned after 30 days from delivery
  • Products damaged due to misuse or improper storage
  • Products purchased from unauthorized retailers
  • Products with tampered or missing seals

3. Return Process

3.1 Initiating a Return

To initiate a return:

  1. Contact our customer support team at info@whraxellthak.world within 30 days of receiving your order
  2. Include your order number and reason for return in your email
  3. Wait for our team to provide you with return authorization and instructions
  4. Do not return products without prior authorization

3.2 Shipping Your Return

  • Pack the product securely in its original packaging if possible
  • Include a copy of your order confirmation or receipt
  • Ship to the address provided in your return authorization
  • Use a trackable shipping method and retain the tracking number
  • Return shipping costs are the responsibility of the customer unless the return is due to our error

4. Refunds

4.1 Refund Processing

Once we receive and inspect your return:

  • We will send you an email confirming receipt
  • We will notify you of the approval or rejection of your refund
  • Approved refunds will be processed within 5-10 business days
  • Refunds will be credited to your original payment method

4.2 Refund Amount

  • Refunds include the product purchase price
  • Original shipping costs are non-refundable unless the return is due to our error
  • Return shipping costs are not refunded
  • Any promotional discounts may affect the refund amount

4.3 Partial Refunds

Partial refunds may be granted in certain circumstances:

  • Products with minor cosmetic damage to packaging
  • Products returned after 30 days but within 45 days (at our discretion)

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately (within 48 hours of delivery if possible)
  • Provide photos of the damage or defect
  • Do not discard the product or packaging until instructed
  • We will arrange for a replacement or full refund at no additional cost

6. Wrong Item Received

If you receive the wrong item:

  • Contact us within 7 days of receiving the order
  • We will provide a prepaid return label
  • We will ship the correct item upon receiving the returned product
  • No additional charges will apply

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product:

  1. Return the original product following our return process
  2. Place a new order for the desired product
  3. Once your return is processed, you will receive your refund

8. Order Cancellations

8.1 Before Shipping

If your order has not yet shipped, you may request a cancellation:

  • Contact us as soon as possible at info@whraxellthak.world
  • Include your order number in your request
  • If we can cancel the order, you will receive a full refund
  • If the order has already been dispatched, you will need to follow the return process

8.2 After Shipping

Once an order has shipped, it cannot be cancelled. You may refuse delivery or follow the return process once you receive the package.

9. International Returns

For international orders:

  • The same return eligibility criteria apply
  • Return shipping costs are the customer's responsibility
  • Customs duties or taxes paid are non-refundable
  • Please mark returns as "Returned Goods" on customs forms
  • International returns may take longer to process

10. Consumer Rights

This Return Policy does not affect your statutory consumer rights. If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason, in accordance with the Consumer Rights Directive.

For New Zealand consumers, your rights under the Consumer Guarantees Act 1993 are not affected by this policy.

11. Exceptions

We reserve the right to refuse returns that:

  • Do not meet our eligibility criteria
  • Show signs of misuse or tampering
  • Are suspected of fraudulent activity
  • Are received without prior authorization

12. Policy Updates

We may update this Return Policy from time to time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that order.

13. Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

  • Email: info@whraxellthak.world
  • Address: 151 Queen Street, Auckland CBD, 1010, New Zealand
  • Response Time: We aim to respond within 24-48 business hours

Please include your order number in all correspondence for faster assistance.